Frequently Asked Questions

Can i view history of my orders?

 

To a view a history of your past orders, log in to your account and click on 'Order history'. This will display a history of your orders. By clicking on the order number, you can view detailed information about the products you ordered at the time and can also see their status.

 

Can i change my newsletter subscription settings?

 

Yes and you can do this by logging into your account and clicking on 'Your details'. This page allows you to change a number of details on your account. Look for the box describing the Mailing List. Simply select or deselect the option depending on what you want or do not want.

 

Can i change my personal settings?

 

You can change some of your account details at any time. To do so, log in to your account and click on 'Your details'. Here you can specify a new email address, change name and country details, and select whether or not you want to be included on the www.da-smoke-hub.com Mailing List. You can also turn off or turn on newsletter delivery, and can also alter your username and password combination.

 

What can i do if i forget my password?

 

If you have forgotten your password and need to retrieve it, simply click on the 'Forgot your password?' link on the 'Login' page. This will display a page with a box in which you need to enter the email address you registered your account with. Once this is done, click on the 'Reset Password' button and an email containing your new password and an activation link will be sent to you. When you receive this email, click on the activation link to activate your new password. You can then log back into your account and change your password to something more memorable by looking in the 'Change your account details' section of your account.

 

I can't login to my account what do i do?

 

The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly. In Internet Explorer, you would simply need to click on 'Tools > Internet Options' and on the window that appears, click on the 'Delete Cookies' button to delete the cookies from your computer and 'Delete Files' to clear the browser's cache. Now when you try and log in, everything should work fine. If you're still having problems, please email us for our assistance and we will look into this further.

 

Can i exchange the item i have received for something else?

 

If you would like to exchange your items for different products in our range, you may do so within 24hours of receiving them. Items returned must be in a new and unused condition with all the seals unbroken. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies. You can find our return policy and form on the back of your invoice.

 

What can i do if i have received a faulty/damaged product?

 

In the highly unlikely event that an item sent to you is found to be faulty, we will arrange for the item to be sent back to us for a replacement. Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your co